Any student who has a complaint or dispute about any aspect of his or her treatment (except for grades) by the College or the manner in which such person has been treated by any other college student or employee is urged to seek resolution of such complaint or dispute through the grievance procedure as outlined below:
Step 1: Submit a Student Complaint Form to the Vice President of Student Services containing a sufficiently detailed statement of all circumstances or events as will permit understanding of the grievance to all individuals reviewing the grievance at every stage of the grievance process. If there are documents in existence that relate to the substance of the grievance or that would facilitate communication or understanding of the grievance, these should be attached to the grievance.
The Student Complaint Form can be submitted by mailed, electronically via e-mail, or delivered in-person. Please see the VP of Student Services contact information below:
|Office Location:||Lee 17A|
|Mailing Address:||Richmond Community College
Att: VP of Student Services
1042 W. Hamlet Ave
Hamlet, NC 28345
* All complaints must be submitted in writing with all supporting documentation to the Vice President for Student services within thirty (30) days after the action, incident, or conduct upon which the grievance is founded, occurred, or was first brought to the individual’s attention.
Step 2: Vice President of Student Services will expeditiously take action on the grievance in cooperation with ther individuals within the College and will submit a written report to the grievance. In the event the action taken by the Vice President for Student Services is deemed unsatisfactory to the grievant, the grievant may submit in writing to the President a request for review of the action taken by the Vice President for Student Services.
*A written request for review must be received by the President within thirty (30) days after the date that the report of the Vice President for Student Services was mailed to the grievant. Along with the grievant’s written request for review, the grievant should submit to the President a copy of the written report received by the Vice President for Student Services along with a copy of the original grievance and related documents that the grievant submitted to the Vice President for Student Services.
Step 3: The President shall act within 30 days to render a written decision on the grievance and a copy of this written decision will be mailed to the grievant. The decision of the President shall be final. All grievance matters are handled confidentially.
All out-of-state students should follow the Richmond Community College’s grievance procedure outline above. New federal regulations require all colleges providing distance education courses to supply students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. Students who wish to file a complaint within their home state should see the following list of individual state contact information.
Richmond Community College is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to offer certificates, diplomas, and associate’s degrees. Click on the following for information about filing a complaint with SACSCOC.